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Hi! We’re Zapier - a 100% distributed company all around the world. AUA!

 

by @wadefoster 9yr  | 41 comments

Hi everyone!

I’m Wade, co-founder at Zapier. Zapier is a remote team with 20 people scattered around the world. Every few months we get together to have a fun company retreat. Many of our teammates also travel a lot. :smile:

I’m joined by Alison Groves, Jason Kotenko, Lindsay Brand, Matthew Guay and Jess Byrne. Ask us anything!

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@levelsio 9yr

I’m closing the AMA now. Thanks Wade & the Zapier team for answering all the questions and the rest for asking them :wink:

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Hello Wade! I am a javascript/mongodb/UI engineer currently traveling as a manny/cook/documentary film maker (long story). Are you guys looking for devs by any chance?

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Yep! Check out the Zapier jobs pages.

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Hi Jason,

You experienced working remotely in the Philippines, right?
What’s your opinion regarding the future of remote working in the Philippines?

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@maguay 9yr

Hi everyone! I’m Matthew Guay from Zapier, and am late to the AMA since I’m in Bangkok, Thailand. I’m American, but spent half my childhood in Thailand since my parents did missions work … and so I’ve stayed on here. And I’ve worked remotely my entire career, since I happen to enjoy working from home or any random coffee shop I’m at.

I’ve been to most of the countries in South East Asia, and while I’m not a nomad per se (I’m happy at my home in Bangkok most of the time), I travel enough around here and would be glad to answer any questions you may still have.

Now, I’m going to go down and see what everyone’s already been discussing.

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Fancy seeing you here!

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@maguay 9yr

Hey, hope everything’s well at TypeEngine! Didn’t realize you’re a self-declared #digitalnomad :slight_smile:

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Getting all set to go!

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@maguay 9yr

Awesome! Ping me if you end up in Bangkok!

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I definitely will. We leave at the end of February, and our first stop is Bali for at least a month (we’ll decide once we’re there if we want to extend). Then heading to Thailand. Thinking Ko Lanta at the moment, but open to other possibilities. Definitely will ping you if/when we’re in Bangkok!

To anyone else reading: totally chance thing to bump into @maguay here – he was one of the TypeEngine launch partners with Techinch Magazine. Had a great time working with him.

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@levelsio there are so few successful initiatives targeting the corporate/business traveler. would love to hear more.

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Hi! Joseph here, I work in Jeddah in Saudi Arabia in commercial real estate development. I work with many international remote companies (due to a talent drain in Saudi Arabia).

What is the single most important priority for you when working with a remote team to ensure success & execution?

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For me it’s over communicating. Everyone is very deliberate about that, and you really can’t communicate enough. I know more about what’s going on with a remote team than I ever did working in an office environment. Not being around each other every day means when you communicate, it’s documented somewhere, and if you want to know, you can easily find that. It’s been extremely refreshing!

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Is email the best vehicle for this? For me, managing people’s communication preferences has been difficult. Some creatives are not vigilant when they check email, or prefer to communicate by other means (Whatsapp, Skype, etc).

There was mention of a Zapier internal blog for personal use. As teams scale, and tasks become increasingly complex, I’d like to know if having something akin to a CRM platform (where you can tag individuals, etc) is really of use for business-related communication.

Thoughts?

My inclination is to have a mandate from top-down saying email needs to be the sole form of communication, and every member of the team needs to make this their #1 priority.

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I very rarely, if ever, use email to communicate within Zapier. Really the only time I use it is if it’s over a weekend and I need to send one or two teammates something to look over. The two main things we use to communicate with each other is Slack and our internal blog.

If it’s information just a few people need to know, or if it’s a project conversation, that happens in Slack. If it’s a more broad knowledge share, we write that up for our internal blog. We also individually write a post for that blog every Friday about what we did that week, and what we plan on doing the following week. Everyone knows everything. :slight_smile:

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I’d like to echo this as well - if we didn’t take this approach my email inbox would be a disaster. My inbox was a disaster at all my previous jobs, and at this one it generally only contains communications with partners, as that’s a big part of my job.

Even then, I try to grab partners on Skype when I can, to blow through communication barriers and make sure we’re on the same page quickly.

For support, we run communication with our customers through HelpScout, which allows the whole team to help whenever they have a minute. Seeing how customers are using the product is important for everyone on the team, remote worker or not!

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I’d say it’s also about having a flexible team. As we are stretched out across a few time zones, we all need to be accommodating.

When I was living in Indonesia and working for a UK company, that meant a few very late night meetings. But on the flip side, they’d start early for me too. :slight_smile:

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@levelsio 9yr
  1. Running a remote startup might be relatively easy and maybe even kinda obvious when you’re small with a few team members. But how do you deal with it when your team grows? Do you get any particular scaling issues once you reach 20+ members? Do you think it’s harder to manage than a traditional non-remote company? And if it is, how do you deal with that?

  2. How do you see remote as an option for more companies? Will the companies that do remote now as its foundation (like Zapier, Buffer, Groove) have an advantage over companies that “plug it in” later on (like e.g. Microsoft)?

  3. What’s your favorite places to go work from in the world? Except your hometowns?

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I did two weeks in Cape Town last August, and it was life changing. The rest of my family lives in Houston, Texas, so I get to go there frequently and spend quality time with them, including being there for the birth of my niece. That’s the truly amazing thing remote work offers you.

Thing I’m most excited about as it relates to seeing the world? I now have teammates in countries I’ve always wanted to visit, and instead of having to see them as a tourist, I can now see them through the eyes of a local. Look forward to seeing Bangkok and Barcelona at some point in 2015.

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@levelsio 9yr

Alison (and the rest of the team members who are working more nomadically), how does your family and friends react to your life? Is there support, misunderstanding, maybe even envy sometimes? Many people that are not-remote and especially not-nomadic would love to be but often cannot yet in their career. How do you deal with their response to your life? And have you made new friends that did understand this?

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My father has had a remote job his entire career, so it’s the norm in our family. When I’m home with family, he works in his office, I work in my space there, and at 5pm he makes me quit and we share a drink and talk about our days. That’s just normal to us. :smile:

One of my dearest friends works for Buffer, so I’ve got someone very close in my life who’s sharing the same experiences I am. It’s really nice to have that particular support system, but I don’t think that’s really all that necessary. I think having a home base is really key. I actually own my home, and am making sure I spent at least one week a month there. As important as it is for me to see the world, it’s equally important to have lasting and valuable relationships, and having a home base affords me that. In February I’m going to spend a week in Utah, two weeks in Los Angeles, then come home for the last week.

I’ve actually found that being gone a fair amount of time has made the relationships in my life much stronger. The time that I am home is very precious to me, and I work very hard on getting out of the house to spend quality time with my friends and see my city, which I love dearly.

As far as envy goes, I actually have a younger friend who would constantly say “I’m so jealous of your life!” so I’ve just attacked it head on and am helping her work towards this type of career path. This is all an extremely long winded way of saying, there’s been no negative or adverse affect of being nomadic. It’s just my life.

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1 How do you scale a remote team?

Right now, we tackle the challenges as they arise. In my discussions with other founders I’ve heard that scaling gets harder as you hit 25 or 30 people whether it’s remote or not. Communication starts to get harder and it’s impossible for one person to know 100% about everything that’s going on. So a lot of what we do is apply tried and true management techniques but with a twist for remote teams. Things like good training or manager 1-on-1s are always helpful. The Hard Thing About Hard Things and High Output Management are two great books that help with these things.

2 How do you see remote as an option for more companies?

Definitely. Companies like GitHub and Automattic have been able to scale to hundreds of companies while operating entirely remote. I think this shows that it’s possible and now other companies like Zapier, Buffer and Groove are following suite. We’ll start to see bigger companies that have always been remote emerge.

3 What’s your favorite places to go work from in the world? Except your hometowns?

Honestly, I love a good kitchen table with a window.

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I think it’s definitely an advantage to be 100% remote, not mixed. I worked at eBay before this, and if you were in a satellite office, so not even remote, but far away from HQ, you were at a disadvantage. It was hard for those folks to get their ideas adopted and gain traction on things.

I’m really excited to see how it scales for Zapier, as we’re still growing. So far I’ve only seen it work in small companies, but I’ve never been exposed to a company that grew while being remote.

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@maguay 9yr

What’s your favorite places to go work from in the world? Except your hometowns?

Chiang Mai, Thailand and Singapore. The former because it’s a tad cooler than Bangkok, has so many incredible places to explore+stay, and enough of a city to have modern amenities, fast internet and such. The latter because it feels like you’re in the future. Really. That’s the only way I can describe Singapore: crazy hot/humid, and futuristic.

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@levelsio 9yr

Hi Wade and the Zapier team! Thanks for being on here :smile:

I know you’re doing company retreats with Zapier. As you know I’m working on http://startupretreats.com, although the definitive model of how to build a business around this is still unclear to me. How would you do that?

Do you think the retreats is a growing market? More startups going remote (at least part-time) and not wanting the struggles of individual nomadic life, they buy a “package”, somewhat like tour operators did with the travel market in the 1960s? Making it easy?

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Startup Retreats is a great idea.

There’s a couple things that are tough for us:

  1. Finding a location that can host everyone we have. Retreat planning was much easier when we were smaller.
  2. Booking flights and car rentals. It’s tricky to get everyone to the airport and roughly the right time so that everyone has transportation and doesn’t have to wait too long.

If there was an easy way to pay someone to do both 1 and 2 for us, we’d certainly pay a good amount of markup for you to do all the booking. You also may not need to do all that much of markup if you can setup referral fees for airlines and lodging. I know that’s how travel agents traditional make all their money.

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@wadefoster what do you look for at a retreat besides touching base with the team? I know startups that prefer remote locations in the nature, ski/snowboarding locations, beach time, some of them just visit a new city together. What kind of retreats your team prefers?

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What do you look for at a retreat besides touching base with the team?

Getting to hang out with each other is probably the number one benefit, but there’s a few other things we really like. 1) Spend some time talking about company history and letting everyone hear the story about where we’ve been and 2) applying that history to where we are going. So spending some time talking about the future. Then 3) we also like to ship some small stuff as a team.

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@atu 9yr

Guys so nice to have you on board. Thank you so much.

  • How you guys manage the payroll for a distributed team like yours? Are you all freelancers?

  • In which area everyone is located? More in America or in Asia?

  • Wade as a co-founder what do you feel about have a distributed team ?

  • Are you a flat organization like the Valve Handbook?

  • Funny question: Are you all happy ?

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Good questions @atu!
How you guys manage the payroll for a distributed team like yours? Are you all freelancers?

For people in the United States we use TriNet which acts as a PEO. Outside the states we hire as contractors. As we grow in certain countries, then we’ll setup local entities.

In which area everyone is located? More in America or in Asia?

Most everyone is in the USA, but we do have people in the UK, Spain and Thailand.

Wade as a co-founder what do you feel about have a distributed team ?

The best thing is being able to work with people anywhere and not losing teammates when they have to move for reasons outside their control.

Are you a flat organization like the Valve Handbook?

Since we’re only 20 people we are still fairly flat, though we do have some hierarchy. I don’t suspect we’ll go the truly flat route like Valve.

Funny question: Are you all happy ?

I certainly am! It’s the most fun company I’ve ever worked at.

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Hey guys, thanks for joining us!

Was the decision to work as a distributed team intentional one for you? How did you grow to 20 people working remotely?

And I’m always curious - what in your case are the most precious benefits of having a distributed team?

Thanks!

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Wade is probably the best one to tackle the growth question, but the best thing I appreciate about working on a distributed team is that I get to work with some of the smartest people in the world. We aren’t bound by geography to find people to join our team. Having global teammates also adds a great amount of empathy I think than you would get if you were all together.

With vastly different cultures and backgrounds comes a deeper understanding of not only our users, but learning about ourselves as well.

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Do you ever feel lost or detached?

Working on my startup with all team members being distributed across the US and Europe, I sometimes feel detached and as a founder I understand how important is to battle this feeling of detachment if anyone on the team is feeling that way. Have you guys had this sort of things to tackle along the whole process?

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Hey Marina - Jess here! I have to say, Zapier is the one place I’ve worked where I’ve felt super in the loop! We have an internal blog we post in to inform each other of major changes/updates and we all post every Friday to tell the team what we worked on that week. Everything is also super transparent here. From Slack channels for each department/project to viewing activity in GitHub, to honing in on our Editorial Calendar and Hiring process through Trello boards, there is never a time where I feel like I don’t know what’s going on. We also hop on an option GoToMeeting each week to chat with the rest of the team and have weekly pair calls with one other team member to catch up or work on a mini project together. =)

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In addition to what the guys said, as someone relatively new at Zapier, I feel pretty well integrated already.

Being a newer team member means I have lots of questions, and I often jump on a Google Hangout video chat with Micah.

I’ve worked in a couple of remote positions now and I personally agree with Jason that it’s video calls that reconnect you. A little facetime makes a huge difference!

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Good question. Sometimes I do, but not very often. The retreats come a couple times a year and I’m always excited to see folks in person. One thing I think is important in a remote team that people have a strong non-work network. That could be family, friends or local community, but if you’ve always relied on work for your social life, then a remote team might be kind of tough for you.

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[quote=“marinajaneiko, post:7, topic:766, full:true”]
Do you ever feel lost or detached? [/quote]

I don’t think you can completely escape this sometimes. Wade and the other founders are all located in the same area, so I know they get together pretty often, so I’m sure that helps for them.

For myself, the main things that help are video calls with team members, knowing that the next retreat is coming up, and the fun conversations and gif-sharing moments we have in Slack.

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Good questions!

Was the decision to work as a distributed team intentional one for you?

Somewhat. Zapier started as a side project for Bryan, Mike and I. As a result we worked wherever we could. Then we got accepted in YCombinator and moved to the California and worked together for 3 months. After that, Mike moved back to Missouri to be with his then girlfriend, now wife and we hired a support person in Chicago. From there on we kept hiring remotely and solving problems as they came up.

How did you grow to 20 people working remotely?

We’ve written a lot about that here. The gist is that we made a conscious decision to commit to remote work and didn’t take anything for granted. We tried to over-communicate and we’re pretty forgiving when things failed. We blamed the system instead of people and then figured out how to fix the system.

What in your case are the most precious benefits of having a distributed team?

Being able to live wherever you want whether that’s with friends, family, or traveling on your own. Having the location of your job dictate your life seems pretty antiquated to me.

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@maguay 9yr

As an employee, I actively sought out companies that’d let me work remotely. I started working remotely doing freelance in college, and enjoyed it so much that I was rather determined to make it work.

There was an article (which I can’t find right now) recently that equated working remotely to substantial raise, at least in your happiness levels and quality of life. Personally, I’d agree. Yesterday I had to take my nephew to a doctor’s appointment downtown, and was able to go work for several hours in a coffee shop while he was in line … something that’s only possible when you work remotely. That’s an incredible benefit.

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Hi everyone! My name is Jason Kotenko, coming to you from Miami Beach, FL, just for the winter. :wink:

I’ve worked remotely for several companies now, and really enjoy doing it again. I’ve lived all over the US, East Coast, West Coast, and in between, and I lived for over a year in the Philippines. Happy to answer any questions!

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Howdy folks! Alison Groves of Zapier here, chiming in from Nashville, Tennessee. My father is in sales, and he spent my entire childhood traveling to meet customers all over the world and then working from home when he could. Guess you could say remote work and constantly being on the move is in my blood. :slight_smile:

I’m excited to share what I’ve learned over the years, and even more excited to learn from you too.

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Read and participate in 14,117 discussions on Nomad List

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Hey everyone,

I’m a freelance + nomad newbie, off for my 1st proper trip in May. I’m wanting to spend a month somewhere and go from there.

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What is your ergonomic set-up while traveling?

I personally have an external keyboard, and am currently exploring getting a laptop stand, some lumbar support, and a trackball-mouse.

What do you use? How are you balancing health / portability?

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Property Ownership - should digital nomads buy properties?


by @sparrow_23 5yr 5 years ago  | 16 comments

I have been a digital nomad for the last couple of years. I have always worked in tech and now run a couple of profitable online businesses that give me a reliable income and allow me to fund a nomadic lifestyle.

I recently exited one of my businesses and I am considering to invest the income from the sale in properties, mainly for 2 reasons:

a) I don’t want to keep wasting my money in renting apartments across the cities I stay

b) I believe in properties as investment and I want to diversify my investment portfolio (mainly stocks)

After years of constant wander from one place to another, now I am the type of digital nomad who sticks to few locations: I mainly rotate across 4 places each year (San Francisco, Medellin, Berlin, Bali). Buying a house in each of those location would be difficult and too expensive. Therefore, I was wondering if there was any sort of service that combines an investment opportunity with the ability to access different properties around the world (even if just for a limited time per year) ?

Imagine living in 4 cities per year and having a house in each place that you can exclusively use for 3 months and at the same time having your investment growing (this depending on the market, of course). Wouldn’t that be great? I believe it could be done via a property fund selling you a share and giving you access to some of their properties for a limited timeframe each year.

Has anyone heard of anything like that?

Thanks!

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Any Estonia e-residency company viritual office provider that accepts cryptocurrency?


in Estonia by @64tankman 5yr 5 years ago  | 0 comments

I previously use Profia. Contract is ending and I want to have someone who accepts crypto payment instead.

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Ko Lanta or Ko Phangan - which island is better for a digital nomad?


in Ko Lanta , Thailand by @melinda 5yr 5 years ago  | 6 comments

I’m currently in Penang, Malaysia and I was thinking to head to Thailand next. What are the best islands in Thailand to get some work done? I was considering either Ko Lanta or Ko Phangan because those both islands have coworking spaces. I might need to take some client calls, also video. Is the wifi good enough? Are there any other differences between the islands?

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Greece- WIFI- how is it really?


in Greece by @amandamay 5yr 5 years ago  | 0 comments

We are leaving for Greece in 60 days and need good wifi for the 3 months we plan on staying there, this is a must! I’ve heard mixed reviews and the 8-10 ranking on nomadlist are not super encouraging. Has anyone recently worked from there? What should we expect? We plan on renting an apartment after staying in airbnb and would like to work from the place we are staying in. Thanks so much for helping me decide if we can continue on or change plans.

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Co-working space in Shanghai WITHOUT monthly payment


in Shanghai , China by @katrin 5yr 5 years ago  | 0 comments

Daily/hourly pass needed.
Can’t work in normal café because having client’s laptop for security reasons, can’t use open networks. Working for R&D. Also laptop is so huge it doesn’t fit normal cafe environment because it’s far from discreet.

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What's the best mobile-data option in New Zealand for nomads?


in New Zealand by @goldsaj 5yr 5 years ago  | 2 comments

Hi All! I’ve heard Spark and Vodafone are the best. I plan to move around, so I care mostly about having good coverage, and all I’ll need is around 1 GB of data or so.

Any suggestions?

Thanks!

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Estonia E-Residency & CFC


in Estonia by @edusantorini 5yr 5 years ago  | 7 comments

So, I’ve been looking into e-residency and moving my business to Estonia the past few weeks.
I’m still a tax resident in Germany and therefore fear I’ll be suspect to CFC laws. I somehow can’t find any reliable info on this and I don’t feel like reading through the whole law, so just wondering if anyone knows how CFC laws in EU countries come into practice. What taxes do I need to pay exactly? As soon as I cash out (dividends), as far as I can see I need to pay 20% income tax in Estonia. Then what? Of course, I would need to pay income tax in Germany. What taxes do I need to pay besides these?
And if I keep the money in Estonia/reinvest it, am I right that I wouldn’t need to pay any taxes at all? Only for the money I cash out of Estonia/the business?

I’m by the way not doing this to evade taxes, taxes are secondary. I primarily simply want to move my business activities out of Germany + the all-digital concept and the bookkeeping service of agencies like leapIN are interesting.

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What festivities are happening around Bali for New Years Eve (NYE)?


by @diannamallen 5yr 5 years ago  | 1 comment

Looking for somewhere to celebrate New Years in Bali! I would prefer somewhere in Kuta or nearby, but if it’s worth the travel, give me your suggestions!

Not looking to spend too much money either.

Thanks =)

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Re-Registering Self Employment to Another Country


by @hello513 5yr 5 years ago  | 5 comments

Hi!
I’m doing research about how I can register as a self-employed to another country, and I want to ask for some advice.

I have a Hungarian citizenship. I spent the last 4 and a half years abroad. For two years now I have a registered self-employment in Denmark. During this time I have always had an address there even though I was physically there for only half a year. My address was registered at a friend’s place. I want to get rid of my self-employment there due to the language difficulties and high taxes. And here comes the difficult part.
I don’t want to register self-employment in my home country as I’m not planning going back and I don’t feel supporting it with my taxes (I know, it’s more personal than practical). I thought about Ireland (where I lived half a year twice), but the biggest problem is the address. I don’t have plans of settling down yet, but if I don’t have an address I can’t have a self-employment. Somewhere I read that it’s an option to get a real address, then changing the business address to a mail forwarding company.

I’m looking into what opportunities I would have to register self-employment somewhere (not in my home country), and continue nomad style of moving from country to country frequently. Is there anyone who had been in a similar situation?

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