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Where to Register Complaints Against Businesses in Barcelona?


in Barcelona, Spain by @joutazo | 4yr  | 1 comment

Long story short, my friends and I flew with Vueling and they lost our luggage. Theyโ€™ve done nothing so far except ignoring the problem. Theyโ€™ve failed to give us any kind of status on the luggage or offer any kind of compensation. Some of us even had our work laptops in our bags. Itโ€™s been five days with no response. Several times when weโ€™ve contacted them, theyโ€™ve hung up the phone on us. Itโ€™s been a terrible experience, and since we canโ€™t get them to do anything reasonable through their normal customer support channels, Iโ€™d like to escalate it by filing a formal complaint with some sort of government or legal entity that helps hold businesses accountable. The only problem is that I donโ€™t know who to report it to in Barcelona/Spain. I speak good enough Spanish to file a claim, but since I donโ€™t know what that sort of entity is called in Spanish, Iโ€™ve been having trouble finding where to do so.

TL;DR Where can I file consumer complaints against a company with the government or a legal entity in Barcelona or Spain?

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@the_sam | 4yr

Hi,

Sorry to hear that you loose your luggages.

It seems that Vueling is having a lot of problem this summer, with late or cancelled flights, etcโ€ฆ

A friend told me that he filled a complaint with Aena, who is the entity in charge of the airports (it was for a delayed flight, but maybe works also for lost luggage) in Spain: https://serviciostelematicos.aena.es/csee/Satellite?c=Page&p=1237542279447&SiteName=AdministracionElectronica&pagename=AdministracionElectronica&cid=1237542279447

Other way is probably to fill an official complaint against Vueling, by filling an 'hoja de reclamacion". By law all businesses in Cataluรฑa needs to handle this form to anyone who ask for it. So the Vueling office should give you one. The form consist of three copies: 1 for you, 1 for the company and 1 for the offical agency in charge of protecting the consumers.

I am not 100% sure how it works (never use it myself so far) but I think that first you fill the form, present it to Vueling and from then they have something like 1 month to give you a solution. If nothing satisfactory is done after this period you can then forward the complaint to the official agency.

If you speak spanish, I would suggest you give a call to the phone number 012 ( Atenciรณn Ciudadana de la Generalitat de Catalunya), which can probably give you more accurate advices.

Some links that may helps:

Good luck for your luggage. I Hope you enjoy your stay in Barcelona despite of this problem !

Cheers,

Sam

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Hey guys, hereโ€™s a question Iโ€™ve been asking nomads I meet everywhere, but still havenโ€™t found good information. My startups mostly focus on american and european markets but I donโ€™t have a registered company, nor I live permanently on any of these countries.

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Hi!
Iโ€™m doing research about how I can register as a self-employed to another country, and I want to ask for some advice.

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So I head to Barcelona in a week for the next 4. I am reading some stuff online. I want to wing it and ask around when I get to Barce. But what I see online I may just spend the open three weeks I have in the Canary islands. The year round surfing and reasonable cost of living sounds great especially spending the first three months of 2018 on the beaches in Central America.

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Hi fellow nomads !
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Has anyone stayed in Barcelona longer than 3 months as a nomad?

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in Las Palmas, Spain by @repat | 4yr 3 years ago | 6 comments

Hi,

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Anyone interested in coliving in Las Palmas Oct 15 - Dec 18?


in Las Palmas, Spain by @jeremyreaux | 4yr 3 years ago | 12 comments

Toying with the idea of renting a house with other nomads in Las Palmas between Oct 15th - Dec 18th. If youโ€™re interested, please PM me with your email address, budget and dates.

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Has anyone tried to apply for a non-lucrative residence visa in Spain?

 

in Spain by @i_am_aileen | 4yr 4 years ago | 29 comments

Hey everyone,

Iโ€™m planning on moving to Spain and Iโ€™d like to connect with those who have tried to apply for this special type of long-term visa called as โ€œnon-lucrative residence visaโ€.

Going from what Iโ€™ve researched so far, itโ€™s a good option for us nomads (more so: business owners) to stay longer in Spain (one only needs to prove steady stream of income of at least EUR 2.2K per month and that you should NOT work for Spain โ€” so letโ€™s say having a U.S. company and staying in Spain is fine).

So : my concerns right now revolve mainly on anyoneโ€™s experiences with applying for this type of visa. How difficult was it? How long did it take you?

Also, Iโ€™m wondering about how I can secure a rental space for a year if my lease depends on the approval from the embassy. Iโ€™m also wondering if Valencia is a good place to stay in?

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